UK Delivery Information

For our purposes the UK includes England, Northern Ireland, Scotland and Wales.

We've put together a guide for you so you know what delivery charges to expect. Full delivery costs are displayed to you in your shopping basket and are confirmed to you before you checkout. We endeavour to keep delivery schedules as efficient and cost effective as possible. Scroll down the page for general information about UK delivery.

Neo Technologies Delivery Rates - February 2007
Dispatch Method	Weight (kgs)	Price
Royal Mail Standard*	0.10 - 1.00	£1.99 - £2.95
Royal Mail Recorded	0.10 - 1.00	£2.99 - £3.99
Parcel Force	1.00 - 200.00	£4.99 - £39.95
ROI (Irish) Delivery Service	0.5 - 2.00	£5.99 - £9.99

*PLEASE NOTE: If you select the budget priced Royal Mail Standard you will NOT have any way at all to track your order and we cannot be responsible for any loss or damage to your delivery. Royal Mail also inform us that you should allow upto 14 working days for them to deliver an item that they have misplaced before contacting them about a lost package. We cannot give any warranty or insurance on deliveries shipped using this method so we suggest you only use with low cost small items. If you are unsure about any of this then we recommend you select the Royal Mail Recorded option where you can track your delivery and it is also insured.

VAT

All prices shown include VAT.

How will it be delivered?

All items destined for UK addresses are dispatched by Royal Mail Standard*, Royal Mail Recorded or Parcel Force. Some items are shipped only by Parcel Force due to weight and value. All ROI (Irish) shipments are sent by Royal Mail Recorded.

How long will it take to arrive?

If you place your order before 3pm you can usually expect to accept delivery by the next working day. If you select Parcel Force you must order before 3pm to guarantee next day delivery. All orders after 3pm will be shipped from Neo the following working day. If there is a delay for some reason we will post details of estimated delivery times and tracking information, all you need to do is simply login to Your Account.

How can I track my order?

Simply login to Your Account and select the order you wish to track and all tracking details and other notes will be available to you.


How do I get Free Delivery?

We have a policy of providing free delivery by courier if your order comes to £250 or over inc VAT. We also provide free delivery on certain items and also free delivery coupons. Any item with a free delivery coupon will be shipped on a first come first served basis. We endeavour to ship your parcel next day however as a general rule you should expect to receive your order within 72 hours. We reserve the right to select whichever shipping method we see fit.

Fixed delivery charge - High Priced Items

If you order certain larger items like Plasma TV's for example, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed above. Where this is the case, the fixed delivery charge will be clearly stated in the shopping cart.